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Got a bone
to pick?
Tell us more so we can put things right
Don’t want
your Boxer cover?
You can cancel your cover here
We’ve got your back for what matters most
Boxer will back you up if your product …
… is faulty
Boxer will back you up if your product …
… isn’t delivered
Boxer will back you up if your product …
… turns out to be not genuine
Boxer will back you up if your product …
… is faulty
Boxer will back you up if your product …
… isn’t delivered
All your Boxer shopping in one place
Online shopping opens up a world of possibilities, but tracking multiple orders from different stores can be a hassle.
Now you can keep all your Boxer-backed purchases organised in one location: serial numbers, amounts paid, cover details and more – it’s all there in case you need it.
From checkout to 1, 2 or 3 years later
We’re by your side before and after delivery. If your order doesn’t arrive, is not genuine or faulty, let us know.
We’re here to help for the entire length of your Boxer cover.
A resolution you can count on
If you have Boxer cover, you’ll get a result – in most cases a refund, replacement or repair. We’ll be there every step of the way. And our local support means you can get things taken care of close to home – at no cost to you.
Whatever the problem with your purchase we’ll help make it right with a repair, replacement or a refund.
Answers to
some very good questions
Boxer is a service created for online shoppers that wraps additional protections around your existing rights so you can confidently shop across borders.
When you’re shopping in a faraway country, it can be challenging to receive the rights and protections that you may be entitled to from a store or manufacturer.
Boxer makes sure you’re not left high and dry if there’s an issue with your purchase. When Boxer’s on the case you can count on local support where you live, even if the product you’re buying comes from 20,000 km away.
Still got questions?
Here are a few commonly
asked questions
Why buy Boxer cover if I can take a product back within a store’s return period?
Boxer is here to back you up well beyond the store return period. If the item is faulty, not genuine or isn’t delivered at all, we can help while your Boxer cover is still active. This could be up to three years, depending on the cover length you choose.
My product has a manufacturer’s warranty, so why would I buy Boxer cover?
Often, a manufacturer’s warranty on an item bought in a different country won’t be available or useful where you live. Because Boxer always provides local support, you’ll have backup where you need it, close to home.
If you’ve bought Boxer cover, not only will we help if your product is faulty, but we’ll also back you up if it’s not genuine or not delivered at all.
What can Boxer do for me once my item has arrived?
Your purchase may have been delivered but, really, that’s just the beginning.
Is it 100% genuine and in full working order? What about one, two or three years from now?
Boxer protects you before and after delivery should you find that your item is not genuine or faulty. We’ll back you up for the length of your cover – up to three years, depending on which option you choose.
I know I’m protected by my home country’s consumer rights, but how does Boxer cover help when I shop internationally?
Shopping internationally is amazing but there can be a few challenges along the way – that’s where Boxer comes in: we provide local support no matter where you shop.
You’ll have consumer rights where you live, which are useful when you shop in your own country. But it can be difficult and expensive to enforce your rights when you’re dealing with companies internationally.
If you have an issue with your product, Boxer will be by your side to guide you to a resolution.
The most important thing: you can be certain that your issue will be resolved.
Will Boxer help if my item isn’t delivered on time?
Boxer will help only where your item isn’t delivered at all. Two non-delivery scenarios Boxer can assist you with: where there’s no proof of delivery, or the item wasn’t shipped in the first place, but you still were charged.