we’re Boxer

We’re global shoppers too. We know what it’s like to take that leap of faith and hit Buy – and why it’s so important to have local backup in case something goes wrong.

Our story

After 15 years of delivering outstanding outcomes for warranty customers throughout Australasia, three enterprising Kiwis saw the opportunity to bring their local service experience to the world.

At the time, the Internet was exploding, making it possible to shop the globe like never before. But buying from afar always came with the caveat of ‘buyer beware.’ If something went wrong, distance made it much harder for shoppers and sellers to find a solution close by.

Experts in working with manufacturers all over the world, the team knew they could revolutionise the service experience for shoppers and sellers everywhere. They thought, Instead of sending the item back to where it came from, what if shoppers could get it taken care of in their own country? And with that beautifully simple idea, Boxer was born.

Like our Boxer mascot, we’re friendly yet protective – and always here for you. To date, our team has looked after more than 3.5 million shoppers around the world!

Meet some of our team


our Founder & CEO from New Zealand.

Last online purchase: A titanium solar watch from the UK. He’ll never need a new watch battery again.


our Programme Manager from Argentina.

Last online purchase: A surfboard from Australia. Because weekends are for ripping.


our Product Owner from India.

Last online purchase: Slip-on white loafers with a side zip from China. Now she’s looking for some warm boots for winter.


our QA Lead from the Philippines.

Last online purchase: Ballroom dancing shoes for her sister in Manila. As kids, they loved dancing together.


A smaller footprint.


Our goal is to remove or reduce the emissions and waste generated by our global shipping, repair and replacement activity.

One of the ways we do this is through our carbon offset programme. When you add Boxer to your purchase, we’ll offset the carbon cost of shipping the item from the store to you.

Find out more

Our global network.

Growing all the time.

We currently operate in the United States, Canada, Singapore, Australia and New Zealand. Watch this space - we’re growing fast.

We’re committed to offering local support where you live and where you need it most.

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